Frequently asked questions

Traford Farm Fresh is an e-commerce platform that sources fresh agricultural products directly from smallholder farmers and delivers them to customers in Kampala and across East Africa.

We partner with trusted smallholder farmers and cooperatives across Uganda to ensure all products are freshly harvested and ethically sourced.

Simply visit our website, browse through the product categories, add items to your cart, and check out. You can also order via WhatsApp or phone for faster assistance.

Yes! We deliver to homes, restaurants, schools, and offices within Kampala and surrounding areas. Regional deliveries across East Africa are available through partnered logistics providers.

Orders within Kampala are delivered within 24 hours. Upcountry and regional deliveries may take 2–3 working days depending on the location.

We accept Mobile Money (MTN & Airtel), cash on delivery, and bank transfers. Online payment options will also be available soon.

Most of our produce is naturally grown without harmful chemicals. We clearly label organic and conventional products to help customers make informed choices.

Absolutely! We supply both individual customers and bulk buyers such as restaurants, retailers, and institutions. Special pricing is available for wholesale orders.

Customer satisfaction is our priority. If you receive any damaged or spoiled items, contact us immediately and we will replace or refund them.

If you are a farmer or cooperative interested in partnering with us, reach out through our contact page or email. Our team will guide you through the onboarding process.